About the AWC Magazine - Issue 157 Download

ISSUE TEASER:

Safety expert Ron Friman talks about the relationship between razor blades and glass. He answers how windows get scratched despite razor blades not being able to. Friman explains the different kinds of glass and how they react, what to do when you encounter a glass defect, and what contract clause he recommends to add for all customers.

It has been five years since AWC magazine featured an article on the controversial subject of scratched glass and the heated arguments over what causes it. Chief correspondent Bob Lawrence may have found a crack (or a scratch) in the case. Lawrence said the blame is slowly being shifted towards the glass manufacturers.

The outsourcing of business functions and processes is no longer a trend confined to large companies. AWC contributor Anne Richter explains why a company would resort to outsourcing its business in addition to tips and how to get started. Richter concludes by saying business growth comes from within, but competitive growth is from outsiders.

ISSUE HIGHLIGHTS:

• How to effectively develop a succession plan
• Get out of a rut with some helpful tips
• Window Cleaning Network Picnic 2013 is announced
• MSDS is changing to the GDS (Globally Harmonized System)