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This issue of the American Window Cleaner magazine opens with an interview of Martin's Window Cleaning's Theresa Martin. Publisher Rich Fabry questions Martin about what it's like being an all-women business in addition to their bidding strategies and other economical questions.

Ambassador Window Cleaning's Byron Briney talks about strategy for planning and preparing your new business. Briney offers an acronym to remember how to properly handle billing a customer. Legal writer Kim White recalls her experiences with window cleaners and emphasizes etiquette.

The International Window Cleaning Association (IWCA) gives its quarterly updates and tells of its restructured committees. New committees include convention, membership and communications, education, government relationships, finance, executive, past presidents, and nominating. Titles have also been changed.


  • J. Racenstein and Co.'s Marty and Harriet Racenstein both passed away
  • How national organizations are controlling the window cleaning industry
  • Cool-weather window cleaning tips
  • Why you should consider Ultrasonics as add-on work for the wintertime

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