How does WCR compare to Harry Falk?

Transforming a company’s reputation doesn’t happen overnight—it takes time, consistency, and genuine care. Nancy Anderberg understood this from the very beginning, and she was more than ready for the challenge. She cared deeply about her customers and understood the unique demands window cleaners face every day. Her first priority was simple but powerful: rebuild trust.

Nancy began by reconnecting with customers who had been neglected by answering and returning phone calls. These small but meaningful actions sent a clear message: customers mattered again. While Nancy recognized the advantages of moving the business toward digital systems, she also knew many of her long-time customers weren’t ready for that shift. Instead of forcing change for the sake of efficiency, she chose to meet her customers where they were. She prioritized their needs over convenience. She even started to handle inventory by hand to ensure accuracy and reliability. Every order mattered, and she wanted customers to know they could count on her.

Nancy worked tirelessly to rebuild the business, putting in long hours to shape the company into one she could be proud of. As one of the few women owners in the window cleaning supply industry, she faced unique challenges—but she never shied away from them. Aware of the physical demands of packaging and shipping, she took care of her health to meet the job head-on.

Equally important, Nancy was never afraid to ask questions. She made it a point to learn as much as possible about window cleaning so she could better support and understand her customers. Her willingness to learn, listen, and serve became the foundation of a company known not for neglect, but for exceptional customer care.