I’m glad you monitor these things and pulled it down. I’m learning from another post the value of your service is tied to everything you, your associates/employees and media linked to your business. As @Chris said, it made his company look poor is the eyes of a client. I’ve let go two of my three pt guys because they are not representing me well and I’m doing 90% of the work solo again but man I’m so much happier and do not worry about being sued because someone else did not hold up their end of an agreement (warranty). $0.015, not even worth 2.