Hello all and thanks in advance for you input.
A few days ago I received a phone call from the mother of a good friend asking me to clean her windows. She just happens to live in one of the highest income areas in my range so naturally I was very excited. I met with her and her husband and we chatted around a bit. Then we got to business and I started asking her the normal questions. Then I got to the “how often do you need you windows cleaned?” and she told me that the other company did the exterior every other month. So, I asked her who that company was and how much they charged. When she told me, I had to ask her to repeat herself. This company is doing her exterior for $78. She even showed me a copy of the check she had written to them. According to my pricing structure, I would normally charge about $325 for the exterior only. I did not give her a price but made it very clear that I cannot clean the exterior for anywhere near that amount and that I wouldn’t be upset if she decided to stay with the current cleaning company. Then the details started coming out. Her husband is not happy with the quality that the other company provides, they don’t tell her when they’re coming, and she doesn’t like to let them into her house because they’re “smelly.”
The catch is that she wants me to clean the interior. Normally, I would give the customer an all or nothing ultimatum but she is a friend so I considered doing it. Then, I thought about it a little longer, and I’ve decided that I’m going to hold firm on my price. If I don’t get it, at least I won’t be busting my ass to perform a high quality service for pennies.
Why is this company charging so little? What are your thoughts? I’ve attached photos for reference. Thank you!
Sky Window Cleaning