My email sent along with my quote to the customer. Thank you all so much for your input.
First of all I would like to start off by saying how much of a pleasure it was to meet you yesterday. You have a beautiful home and I don't blame you for being so meticulous with your windows. I wasn't able to experience it myself but I'm sure they let in a lot of sun on a nice day.
Ok, so straight into the nitty gritty. I hope that I was clear enough that you won't have expectations of my price being near my competitors. I have heard about them but until recently I did not realize how low they are willing to go to keep their customers. It seemed obvious by your expressions that you weren't impressed with their quality of work or professional conduct (this includes hygiene).
I perform a different service. I focus on taking my time to clean windows properly and to respect the trade. Anyone can call themselves a window cleaner, but it takes someone with a certain amount of persistence and a little bit of obsessive compulsive disorder to do them the right way. I've invested in a technology that allows me to clean windows from a safe working height that truly leaves them spotless.
I can understand why you don't want your current cleaner to clean the interior. However, I would like to list a few points on why in addition to cleaning the interior, I will clean the exterior at a higher value.
1 I care - I truly care about the condition of the windows when I leave. To me, it's the most direct representation of my business.
2 Insurance - I have insurance and I don't carry the minimum amount of coverage. I have an exclusion that protects me up to $8,000.00 in damages. If Joe Blow, drops a ladder and breaks a window - do you think he's going to own up to it?
3 Scheduling - I maintain a calendar and give courtesy calls to all of my customers at least 48 hours in advance. To be honest, this usually helps me out more than my customer. They are home when I arrive. I like to greet them and give an opportunity to explain any concerns or suggestions they may have.
4 Professionalism - I will always handle any situation with honesty and integrity. I attribute this quality to my success in the construction industry.
5 Hygiene - I know this seems funny but I do take my appearance seriously. It is another representation of my business. I suppose this includes showers, which I take daily.
I also want you to know that I did lower my price by almost 25% because A) I like you guys and B) quarterly business is good in my field.
I would also like to extend a guarantee that if you're not satisfied with my service of the exterior, I will only charge $80 and you can go back to using the other company.
Please let me know if there's anything else I can help you with.
Thank you for your time.