About the AWC Magazine - Issue 276

ISSUE TEASER:

What should have been just another routine day on the route quickly became a story Ben Strait will never forget. A simple setup outside a Walgreens takes an unexpected turn, leaving one customer and Ben with a memorable lesson. Beneath the humor is an important reminder about complacency on the job and how easily working on autopilot can lead to costly mistakes. It's a cautionary tale every window cleaner can appreciate. Read more on page 4.

On page 22, Gabe Salinas tackles a challenge many business owners eventually face: when growth starts to feel more like burnout than success. Rather than pushing harder, Gabe explores the value of stepping back to rethink how a business operates. From call centers and checklists to customer experience systems, he shares practical ways to build a business that runs more efficiently and with less dependence on the owner.

Tom Plant profiles Ashley Mackintosh, whose career has grown far beyond traditional window cleaning. What began as a teenage business with ladders strapped to a roof rack has evolved into a thriving family-run company, a global training platform, and a social media presence reaching millions. Discover the key moments that shaped his journey and how a commitment to learning and innovation transformed his career into something much bigger than cleaning windows.

ISSUE HIGHLIGHTS:

• Around the Globe: Great Britain
• Delegating Real Growth and Less Stress by Levi King
• Rigs & Digs: Eric's Squeegee Clean