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Publisher Michael Draper interviews Sheila Smeltzer of A+ Pro Services, Inc. Smeltzer answers questions on why and how she started window cleaning, what made her start her own company, and what inspired her interests in glass science. She concludes by talking about the challenges of being a female business owner - especially in a male-dominated field.

A safety manual is a statement of your safety in your business; it explains to customers certain procedures such as drug and alcohol policies, accident investigation, and hazard exposure. The usual 'Safety in my Biz' article explains the importance of having a reliable safety manual and examines topics you should always include inside.

Broadly CEO Josh Melick shares four easy-to-make, easy-to-fix mistakes you might be making right now. The first and second mistakes are not being methodical about your leads and communicating according to your comfort level instead of your customers. These mistakes are detrimental to any business, and they're involuntary and hard-to-notice if you aren't actively paying attention.


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