About the AWC Magazine - Issue 183 Download

ISSUE TEASER:

Safety expert Gary Mauer opens up this issue with winter tips for window cleaners. He touches upon important information and covers antifreeze, snow removal, cold work, and slips and falls. Mauer concludes by bidding good luck to all window cleaners out in the cold and to stay safe.

Chief correspondent Bob Lawrence's article examines methods and procedures used by your fellow peers in providing their customers with great customer service. He explores the importance of customer service, key customer service program ingredients, and maintaining optimum service.

According to AWC contributor Anne Richter, 2016 was shaping up to be another year of tepid economic growth. Was she right? Richter covers a variety of topics influencing the current economic state of the US, such as oil and foreign relations with China. She concludes that the US economy is contingent on China.

ISSUE HIGHLIGHTS:

• The most efficient way to clean gutters
• Veterans reminisce about their first jobs as window cleaners
• Moerman announces the Combinator
• International Window Cleaning Association (IWCA) convention preview