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Late-paying customers are always a problem. AWC contributor Philip M. Perry talks about dealing with delinquent customers. Perry covers the costs of credit, profit margins, money collection policies, and vetting new customers. Managing Consultant Donald Todrin concludes the article by saying, "Have a system, work your system, and maintain a business-like attitude."

Perry returns with a column on retirement plans. According to Perry, you can achieve both employee satisfaction and tax savings by establishing an employer-sponsored retirement plan. He reviews all the different types of plans: Payroll deduction IRA, simplified employee pension plan, simple IRA plan, 401K plan, profit-sharing plan, and a defined benefit plan.

Is the entity you operate your window cleaning business as costing you money? AWC contributor Mark E. Battersby reviews common tax questions and the best basic business entities. Battersby recommends always ensure you are using the best entity to provide yourself and your business with the most benefits and consistently lowest tax bill.


  • How to avoid electrocution while working in aerial lifts
  • Recurring safety columnist Gary Mauer's magazine and website contributions are being decreased
  • Check out some neat photos of high-rise window cleaners on the job
  • Best times to send your business postcards


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