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Gary Mauer, the recurring safety columnist for the AWC magazine, returns to discuss the generalities of window cleaning safety. Mauer says out of his 20 years of networking, he's never met a cocky survivor but he has met some confident, nonchalant, and unscathed cleaners. He shares the stories of a few window cleaning accidents that could have easily been avoided.

Chief correspondent Bob Lawrence talks about making sales and the practice of salesmanship. In addition to interviewing a couple of salesmen, Lawrence shares: the benefits of selling, the five steps to selling, and basic advice. He concludes with a quote from salesman Al Spaet, "Learn from your mistakes."

Groupon popped up seemingly overnight, evolving from a small internet startup to a worldwide phenomenon that eventually went public in 2011. Groupon is a 'deal of the day' website that features discounts and deals for a variety of shops and restaurants. Learn about how it affects small businesses, specifically window cleaners.


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