AWC Magazine - Issue 127

ISSUE TEASER:

The common metal scraper is probably the most dangerous hand tool in window cleaning according to AWC contributor Gary Mauer. This issue of the American Window Cleaner magazine opens with exploring safe scraping. Mauer explains all aspects of scrapers including their retractable blades and covers, holsters, and reversible blades.

AWC contributor Bob Lawrence questions why more window cleaners aren't using purification systems with their waterfed poles. Lawrence covers a ton of important tidbits to supplement his point of view. He talks about reverse osmosis, how RO systems work, deionization, and the advantages to pure water.

It's a good idea for all employers to familiarize themselves with the provisions of the biggest and most widely applicable set of labor laws. Read through several scenarios covering interviews, employee evaluations, pre-employment testing, and firing an employee. In addition, learn how to handle angry customers.

ISSUE HIGHLIGHTS:

• Read about some of the most embarrassing things that happen to window cleaners
• The right way to provide discounts to your customers
• Why there's been a decline of window cleaning companies in the Yellow Pages
• J. Racenstein announces its 2008 Window Wagon Tour