[I]Better than books on hiring employees:[/I]
Call Chris or Alex, paypal them $100, and ask them in 30 minutes or less what they think you should know/keep in mind!
They probably have more experience than anyone on this subject.
I have hired several people over the past few years, and have learned little compared to these two, but heres what I can share:
[INDENT]1. Treat them with respect.
2. Assume they are smart.
3. Hire people you know or that your friends know.
4. Work side by side with them at the beginning at least for a while, and make sure you are working HARDER than them at all times, so that they understand crystal clear what kind of work ethic you expect from your company staff.
5. Treat them like you’d like to be treated if the roles were reversed.
6. If an accusation is made as to their work/actions by a CLIENT, check with your EMPLOYEE first, before responding, and don’t automatically believe everything the client claims.
7. Pay them as much as it takes so that they are happy to work for you, but not a penny more.
8. Give them a quick raise during the first few months.
9. Buy them breakfast and lunch occasionally.
10. Let them interact with clients unsupervised, when both of you are on-site, after they’ve seen how you do it.
11. Explain exactly what you expect from them.
12. Explain exactly what they are to do if certain common situations arise.
13. Tell them you appreciate their hard work.
14. Be empathetic.
15. Be profit-minded, and impress upon them that for their position in your company to remain as it is, certain amounts of work must be completed, on time, and in the manner you train them to perform.
16. Listen very carefully when you invite them to comment on any issue.[/INDENT]
Off the top of my head anyway…I’m sure I’m forgetting lots.
The bottom line is - treat them well, hold them accountable, and try and remember that if they aren’t making you money, they can’t keep working for you, but that doesn’t mean you can’t like each other, and treat one another as friends.