WFP Leaked large amount of water into house?


#21

Ya to maintain your professional status. You should of kicked the door in. Well no … be a professional thief an go through a window :joy:

The customer is being irrational let them find someone else. As professionals it’s easy to replace them

I did the same thing 2 minths ago front door. Customer comes out nicely says water is coming in just letting you know. I said oh man sorry. She says no problem. Cleaned it up An carried on.

Get the hek out of here with unprofessional!!!


#22

Give me a break. I didn’t call you a dog. So you feel justified just because you fit the customer in? I guess we can just do whatever we want if we feel were doing the customer a favor. If the customer isn’t home then you should have been more careful knowing that you have no access to the home. If there’s s a risk of penetration then do the job traditional methods.


#23

Shit happens? That’s what you say to the customer when they see this? That a good way to get your ass knocked out.


#24

Lol. No one is knocking my ass out.
Secondly that’s not what I say to the customer. That’s what I think :thinking:
An ya shit happens. That’s why we jace Insurance

Maybe you should go without Insurance cause shit doesn’t happen to you !!!


#25

You must spend a lot of time on estimates inspecting every nuck An cranny. Do you inspect every window in/out on every job you do ?

I hope you charge for that ?


#26

Got to love friendly banter between forum members.


#27

The door that leaked had a bolt on, decorative metal grate covering it. Using a waterfed brush was LITERALLY the only way to clean it thoroughly. Traditional method wasn’t even an option.

Good try though.


#28

I clean those all the time trad style. It’s better than missing off a customer.


#29

An that’s all it is. Whatapane this guy can be though :joy:


#30

this-shit-is-8sewka


#31

I don’t know why you are so wound up about this.
First of all, yup, there is water on the TILE floor. Not someone’s carpet. This could have been remedied with a towel, but instead the “upset and concerned” people left the water there to dry on it’s own?! It’s pure water, not soap and water, not dirty mud water, not someone’s soda, not someone’s muddy boots.
Secondly, maybe there should have been some disclaimer that should be signed informing them of potential “what if’s” that could possibly happen. Sounds like he hasn’t ever run into this problem before. Apparently you run into this problem all the time. Do you also have a disclaimer in case the spigot on their water source breaks? It happened to another business owner here, so maybe you should be explaining that to each customer too…

This wouldn’t be something I would sweat over either. Stuff happens. I would have went back and toweled up the water and apologized, but that would have been the extent of it. It’s not a big deal. There at most is a glass full of water on the floor, not 100 gallons. Besides the he didn’t have access to the INSIDE of the home. I’m sure whatever the source for the leak, COULD have been missed pretty easy even with a good pre inspection of the job. Many guys here don’t even do an in person estimate on site. Lots of them do over the phone.

P.S. I’d like to see you squeegee that glass between the grate and the glass. I have seen several entry doors like that one and the grate sits against the glass. You can’t squeegee it. It’s literally impossible.


#32

We see those iron decorative doors here, 3 separate pieces of glass that removes to clean both sides.


#33

The ones I have seen are one sheet of glass that doesn’t come out. The grate is touching the glass. There is no room for anything behind the grate.


#34

@GNDWC, I liked this topic because it makes us think about using wfp and the joints and cracks not being directly sprayed for periods of time.

I hate finding out the hard way myself always, thanks for sharing your experience to make us aware.


#35

I think the point should he clear. It’s not whether or not you caused damage but rather the fact that you took a risk with the customers property and you decided that risk on your own.

I once hired a house cleaning company to clean my home. The sent a lady out and she was cleaning our master bathroom. My wife has a nice vanity stool that has a suede padded top that I bought her as a Christmas gift. Not it’s not high dollar as I’m not a big dog but to us it’s nice and it was what I could afford and I bought it with my hard earned money and gave it to my wife as a gift.

When I walked by the bedroom I saw her standing on the stool using it as her step stool to clean the lights above the sink. Was she damaging it? No. But it pissed me off. Why? Because it wasn’t hers to choose to use as a common tool for her cleaning purposes. She didn’t ask to use it. She just presumed that she could use it if she felt it was ok.

The use the the stool pissed me off but it wasn’t just the stool itself that pissed me off but the mindset and atittude. If she felt the freedom to use the stool as though it was her own to choose to use it then what else was she doing when I want looking.

You have to understand that it’s not JUST a tile floor. It’s a tile floor that the homeowner dreamed for years of owing and they worked hard and saved to purchase and she felt proud that she could call it her own. She probably had the tile installed herself and spent hours picking out the right one. Do you get the point. To you it’s just tile. To the homeowner it’s their dream. It’s their baby (metaphorically speaking of course), it’s their own and it’s not anyone else’s to take risks with.

When a homeowner see you taking risks with their property it doesn’t matter if your damaging it or not. In their mind they see the risk and it makes them uncomfortable and they don’t like it and they have a right not to like it and it doesn’t matter if you agree or not. It’s jot yours to make that decision with. I can tell you countless stories of weird quirky things that customers protective over when I could see that there was no risk at all. I’ve learned that it’s not the item or property that is important but the principle of respecting the customers right to feel a certain way about it.

I once broke a $2.00 picture frame on a guys desk in a commercial job. As soon as I broke it (complete accident) I knew it I picked it up and looked at the photo and I saw the look on his face. I knew it wasn’t the frame itself but the sentimental value attached to the picture that was irreplaceable.

You might think I’m just being a dick but I’m not. When I read the nonchalant comments saying “oh big deal! That’s just a dribble” I cringe. For me any water that gets inside is a big deal. It’s not the amount of water but the instant thoughts that go through the customers mind when they see any amount of water coming into their home. Is it going to happen? Yes. But it’s also the attitude in which you address the issue that matters most (given that their is no real damage). In the mind of the customer it should ALWAYS be a big deal because it’s not your property. It’s theirs and it generally has sentimental value.

If their is potential for water penetration you always make the customer aware of the potential and your plan of action to address it. Anything short of that tells the customer you have decided for yourself what the value of their property is band it screams a lack of respect to the homeowner. Like it or not that’s what the customer sees. Are their exceptions yes but that’s not for you to decide if it should be an exception.

Sorry for the rant. I just thought it was important to clarify where I am coming from.


#36

This is nothing in comparison to what happened. Not even close !!


#37

In the mind of the customer it is and that’s the point. It doesn’t matter how you feel about it, it’s how the customer percieved it. Clearly that’s how they did as they raised hell about it. That proves my point. Your attitude of dismissing the customer as though it’s not big deal just shows you don’t understand respect for the homeowner.


#38

Given this exact scenario with the homeowner gone, no warning about the potential risk of water inside the home, and no follow up call to say hey we may have gotten water inside, out of 100 customers how many would have responded the same way this customer did? Be honest. How many would have maybe no acted as pissed but would have at least called to complain? How many would have wiped it up but still been pissed about it? How many wouldn’t have cared at all?

Given your answers to these questions and how you want customers to perceive your company and level of professionalism do you think the situation was handled properly? If not how would you have handled the situation? I know my responses but I want to hear yours.


#39

It’s not practical to have a homeowner sign a waiver for every possibility.

No need to scare customers away.


#40

2nd post he also stated he’s been in business ten years that doesn’t happen without caring about your customers and their homes.