Things you won’t do anymore as a window cleaner


#61

Oh, yeah…32’ is crazy. Agreed. It looks kinda short in the pic.


#62

What was the task?


#63

Personally, I hate getting tipped, and refuse as much as possible.

  • it may be for some “quick little add on” that should have been charged more.
  • I don’t ever like anything from anyone… I dislike receiving xmas gifts. lol

#64

Wiping down a ledge with the customers towel. It hadn’t been touched in 10 years and was covered in the thickest dust I’ve ever dealt with.


#65

I’m an owner/operator and back to 1 employee. I give him 100% of the tips. I feel like I do pretty good hourly already, and I know he can use it a lot more. He typically gets anywhere $20-100/week in tips.


#66

That is very good of you. I will start doing the same.


#67

I give my guys tips.
But I dont like them wondering… “hmm maybe this lady seems like the type to tip… maybe I will do something extra.”

Id rather not get into it… do an awesome job, at the agreed price/wage.


#68

Or better yet.

You are 99% finished.

  • cust comes out with the check, and says “I added $20 bucks for the nice work.”

Cool. Your guys ears perk up and they say thanks.

NOW, cust says… “Hey, if I throw in an extra $50… can you guys clean my Coach Lamps?”

Twenty minutes later… how much are you paying your guys for that extra 20 mins?
The $50?
Or ‘wage plus tip?’


#69

Wage + tip ($20). I look at that $50 as covering the cost for cleaning the coach lamps. Just part of the cleaning service.


#70

But in their minds, they now heard “$20 + $50” tip.


#71

As I said many times before… I personally dont like tips.

  • Job done
  • Write the check
  • On to the next job.

#72

Honestly, I’ve never had that happen, so I don’t know what the employee(s) would consider tip vs. service in this scenario. The way you set it up makes it sound like the customer is offering $50 to add more cleaning. I don’t look at that as a tip. Maybe the employee would see it as a tip in this hypothetical situation, but again I’ve never had it happen. I’m very open and honest with the tips I receive. I’m also happy to pay them these tips because I know it keeps them happy and motivated.


#73

Yup.
I like your reasoning. Keep it simple.


#74

Yup. I learned that an owner shouldn’t take tips back in my restaurant days, when the owners would take a cut of the tips and I would fume about it.


#75

I’m starting to realize why guys don’t do CCU’s anymore… They are STRESSFUL! :frowning:


#76

What I don’t do:

  1. Bargain on prices. If they don’t like my bid I thank them for their time and move on.
  2. Handyman work, including replacing lights. Doing lower paying tasks reduces the value of my services.

#77

Jeez. All they needed was to tie a stone to the rope and throw it over.


#78

Care.


#79

Yeah, I considered that. There was no stones, baseballs or anything else around that I could tie a rope to. I had other paying jobs scheduled that I didn’t want to spend 20 min trying to throw a rope 40’ over a limb.


#80

Plexiglass bubble skylights.

Anything made of plexi, actually.