The Customer Factor UNBEATABLE Customer Service

The Office Software & Websites
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I’ve been with the Customer Factor since I needed help keeping track of how much repeat customers paid last service and if they paid for a balance due on a service and also scheduling and managing recurring customers accounts etc. During that time I was making about $1500- $2000/mo gross(4 years ago). Thanks to the Customer Factor my company grossed just under $200,000 with me and one full time employee.

From time to time I will call Steve and give him many ideas for improving the software. He usually makes 50% or more of my suggestions immediately and sometimes the other suggestions he works on for weeks to improve his service. Many other times he tells me the software already has implemented my idea because it was already part of the software before I thought of it, and he takes the time to show me how to use a certain feature. Every time I call and hear his voice I am instantly at ease because I know he cares about my company and me. I know that if I have a problem he will take care of it and/or explain me out of a hairy situation. He could have sold it off many times to someone who didn’t care but he hasn’t. He is a genuine caring owner that takes care of his customers needs much like myself.

For this reason I decided to post this thread. I would HIGHLY recommend The Customer Factor, he helped my company 10 fold in just a few years and now that they have credit card billing there is no reason to use any other CRM on the planet. I will admit sometimes I get frustrated with the software and I may offend Steve or tell him how frustrated I am and its usually operator error. He never gets upset with me and we usually enjoy a good laugh on the phone. Sometimes he spends over an hour on the phone resolving any issues and helping me learn how to use the software.

My company basically runs so effectively because of The Customer Factor allowing me to spend more time with my Clients and managing my employee and doing labor rather than wasting time scheduling and tracking down payments. Signing up with the Customer Factor was easily the best business decision I’ve ever made and knowing Steve is on the other line when I call is all the more reason why I would suggest you sign up!

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Is this a paid advertisement for The Customer Factor? Joking

Anyone who has been around a while knows something can always go off the rails. And people complain when they get bad service while never mention when it is good or (most of the time) adequate. No one thought TCF went down the toilet with one post. Be worried when someone has a complaint and you get several other people agreeing.

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no not at all

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JBeauty,

I have to agree with everything. TheCustomerFactor has been amazing in keeping my schedule, who’s paid or not and creating all my invoices. I’m just coming on 7 months full time and would have no idea where I’d be without this software.

Thanks Steve for the awesome program!

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I agree about Steve being such a great guy. Years ago when I started my company, I had no idea of how to build this business. Steve was the guy that told me about mailing post cards to the neighborhoods I wanted to work in. I had no idea that you could pick a particular mail route and only mail to those houses. That created the momentum I needed for my business.

Thanks Steve! I can still remember my phone call with you. And that phone call was more than 13 years ago. I was so broke at the time and so desperate to make this business work.

Keep up the great work my friend.

Chad Provost

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I big time agree, we just added in Customer Factor roughly 5 months ago and it has been huge. I can’t wait to fire off this spring using its full potential. I didn’t get all of the email features set up until the winter slow down. This will be our 9th year, still learning everyday!

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