But you’re able to use the same language to get builders to sign waivers?
It’s basically the same education, and builders figure out that “possible imperfections” means potentially scratching poor quality tempered glass, but homeowners don’t?
I’m not sure I understand the question…possibly because it’s more statement than question. And I’m obviously not going to just copy/paste all of my marketing material up here for everyone to “borrow.”
When it comes to education on “possible imperfections”, do you use the same language in the homeowner education packet that you use to educate the builder?
On a related matter - are you aware of the builder ed information on the IWCA site that’s available for anyone to use?
There’s a bulletin and talking points that include a discussion of the need for builders to insist on getting quality tempered glass that can be cleaned with scrapers just like annealed.
Their info section explains the potential problem quite well.
(Except NOW they need to add something about time-delayed tempered glass scratch growth.)
Gary: if the homeowner took the window cleaner to court for destroying their windows would the judge care about the secret waiver that the contractor and window cleaner signed behind the customers back? Sounds sketchy to me. From the judges point of view shouldn’t a professional window cleaner know how to follow manufactures recommendations for cleaning and get the job done without destroying the customer’s windows.
Hey Folks: I’m just playing the devil’s advocate here. I believe the people with the most money get peoples attention. In this case it’s the glass manufacturers. I think they are dead wrong but they have the money so they make the rules. Are we fighting city hall?
In my opinion - and this is assuming you’re not always playing DA - you should tip people off soon as you start.
[MENTION=3418]michaelmole[/MENTION]
You say the marketing packet covers, "…only using insured companies, employees vs. subs, and a few other topics I use to differentiate myself."
I’m just really curious about the part where you “educate them on the possible imperfections of their windows”.
Does your marketing packet tout your own expertise in avoiding damage due to possible imperfections in their glass?
Gary: Thanks! That’s the best piece of advice I’ve received so far this month. I’ll take it. 
I am.
The glass manufacturers, for all the money we imagine they wield, won’t ever succeed in getting rid of scrapers.
The vast majority of window cleaners throughout the world - IF they become aware of glass manufacturers wanting them to stop scraping any glass - will react the same way as window cleaners here.
Either scoff at the idea, or fudge a way to keep using scrapers as much as they dare.
If they get in trouble (and manage to stay in business) they make adjustments and keep trying to use scrapers.
And professional window cleaners probably do a fraction of the world’s scraping, so we’ve got a lot of company.
Scraping’s not going to stop, and big glass can’t fight that.
[MENTION=14804]Gary Mauer[/MENTION], I’ve answered enough questions about my package. Thanks for your interest. I’m flattered.
Sure.
You wouldn’t be the first window cleaner with marketing materials touting your own expertise in avoiding damage due to possible imperfections - lots and lots of window cleaners do that.
Lets just go ahead and assume that is all you really do.
It didn’t make sense to think you had builders warning homeowners to insist on tempered glass quality.
This does.
Yep, there’s the old smug Gary I’ve been waiting for. Apparently you still haven’t lived long enough to realize that you aren’t always right.
And yeah…assume away. You know what they say about assuming… it makes you look dumb.
That’s kinda where I think the IWCA is headed.
This guy is annoying. He asks more questions than a 5 year old. Quit busting everyone’s balls. Geez.
I should ask you the same thing - do you market your ability to avoid fabricating debris scratches?
They should get Gary to interrogate terrorists, but it would probably be considered a form of torture 
Nice and simple.
When a window cleaner says “there’s no way to know”, and “don’t pretend you can prevent scratches”, you never need to ask what they really mean, because there it is in black and white.
“If you can’t clean my windows without preventing scratches you can’t clean my windows.” says the wise consumer.
So to gain a competitive advantage over competing professional window cleaners who use waivers and offer real, credible education on manufacturing defects - you pretend you are trained to prevent damage.
