Sweet job gone bad

[QUOTE=llaczko;2074]The education you provide proves that you are looking out for builder.

Looks like you attack people for their questions. Is it somehow possible people post here to trade info for the benefit of the industry. I
think the original question was good. Why go thru a 4 step process every window if you only need to do it in 2 steps with occasional scrape here and there. Especially on interior partition glass. As interior partitions are usually the last pieces of glass installed on a construction job so usually dont carry the sheetrock mud, mortar and who knows whatelse these construction guys manage to get on our exterior windows. Also partitions usually dont have silicone.

Not sure how the quote you noted has anything to do with your comment.

I don’t attack people – I have a discussion about the words I read. A reasonable person knows the difference and can use words to support their point of view in a logical and fact-based manner.

Education and a waiver are in place to address the fact that fabricating debris defects are a reality an may be present. One MAY have to scrape.

I believe that because of the fabricating debris issue too many people are jumping on board to the waivers to protect them about scratches period. But as you even stated sand and other particles can also scratch glass.

Dont allow waivers to protect companies that use poor techniques which can also cause damages just to blame it on fab. debris.

My scratch waiver relates to issues with heat-treated glass as a result of fabricating debris defects and existing damage caused by others.

I do not seek protection from scratches or other damage I may cause to due negligence, nor have i implied that here.

I am not sure why you included my quote regarding brush, acid, etc. as a prelude to your post – is there some relevance?

You have mentioned poor technique on more than one occasion now – have you posted your How-To yet?

Yes I did post my technique (try a search, under new ccu which you posted to as well?), as far as the quote it was to show your statement that there are other ways scratches can occur not only by fabricating debris when hit by a razor.

I think that your waiver sounds better than some I have seen as many just specify scratching.

The question was asked to you, but I never said you personally seek the protection described. Just that many companies will and are using a waiver as a blanket to cover them if they caused scratching by neglect or if it may be fabricating debris.

A reason I dont have a problem with scratched glass is if the builders dont care enough to alter their methods to avoid some of the construction debris so I dont need to scrape… then I will not work their sites. Those are the jobs you and your waivers can have and scratch.

Can you PM me a copy of this waiver. I’d like to compare it to mine. Mine is modified from the IWCAs website. I first educate the client, so this doesn’t look like an excuse for poor quality work. We’ll see if it works. My first use was last week and a follow up is scheduled this week.


[CENTER]Tempered Glass Waiver

Releasing New Albany Window Cleaning From Any Liability On
Tempered Glass Scratching During Cleaning[/CENTER]

Due to widespread problems with poor quality tempered glass scratching during construction window cleaning, New Albany Window Cleaning will not be liable for any scratches on any tempered or heat strengthened glass.

It is accepted and understood by all parties that properly used scrapers are standard tools and techniques for construction window cleaning and can safely remove limited amounts of construction debris (plaster, paint, texture, tape, stickers, etc.) from quality glass, without scratching the glass surface.

Furthermore, it is accepted, the use of razor blades and scrapers will be employed on all construction window cleaning and no other cleaning method will be offered by New Albany Window Cleaning to remove construction debris from any glass surface.

This clause must be accepted on all contracts.


INSERT COMPANY NAME Authorized Signature Date

It was llaczko who had a waiver that relates to issues with heat-treated glass as a result of fabricating debris defects and existing damage caused by others.

llaczko - can you PM your waiver? Thanks.

I also used the IWCA waiver, and modified it to include all heat-treated (not just tempered) glass.

You’ll find the same waiver (or link) at the websites of Dan Fields and Window Cleaning Network.

Check with your lawyer about use of your waiver – I’m in the customer service (not legal) business.

Sure, you can purchase alot from Dan Fields too.

I think it is pretty funny that Dan Fields makes pretty good money off of the fabricating debris issue.

[quote="“superior,post:30,topic:298”]
Sure, you can purchase alot from Dan Fields too./QUOTE]
The waiver is free.

His services include all post construction cleanup work, including repairs (i.e. paint, bathtub refinish, etc.), not just windows.

I don’t think you think it’s funny – what do you really mean?

It is exactly what I said, I think it is pretty funny that Dan Fields makes pretty good money off of the [U]fabricating debris issue[/U].

I did not say ccu,window cleaning,bathtubs etc…

Why do you think it’s funny, and how much does he make?

Or, are your comments regarding his sale of fabricating debris educational material to window cleaners, etc.?

Yes, regarding his sale of fabricating debris educational material.

I have no idea what he makes.

How should professionals in this industry learn about fabricating debris defects and construction cleaning methods?

I have seen a couple of these "educational " videos and they are funny.

Thats what I am saying…Hope I didnt hurt you feeling in regards to Dan the man … just my opinion

Is it a production-quality issue for you? You keep using the word “funny” without explanining…

I was at the 10/2005 seminars, and the audience was a group organized by Master Window Cleaners of America (MWCoA) – pretty informal and just a first stab.

I’ve met Dan on a couple occasions, so no hurt feelings on my part; just trying to understand your earlier statements.

As you know I have a different position on the fabricating issue than probably many here.

I know my customers prefer my methods. So it is now their issue to pursue with the manufacturer.

Any talk here on this position is not going to change a single view so I wont even pursue it.

Thanks for your conversations on this issue

How should professionals in this industry learn about fabricating debris defects and construction cleaning methods?

They can get help from many here or Dan and Gary their customers can be well assured that they will have scratched glass and their window cleaner will go cash the check and get another waiver signed saying it is ok to scratch windows and we will soon see the reckless scratches all over town:)