Success


#1

Hi. How’s everyone doing? Good? Good! lol.

So I’m pretty fresh into being a business owner and today I cleaned a customer’s windows / her office for $120 in two hours work. Didn’t think it was possible. I also booked her for a biannual cleaning so I’ll call her up sometime in October. That’ll be $240 per year for 4 hours work. I’m still fresh so I’m a little upset that I didn’t do some things differently such as ask / offer a 10% referral discount before the job. And make 10 flyers to distribute to her neighbors (The 5 around concept). But you live and learn right?

So I want to message her on Friday to follow up, something like "Hey (Taylor, not her real name) I hope you’re 100% satisfied with your clean windows. Referrals are important and they help keep my prices low. The greatest way to say thank you isn’t by telling me, it’s by telling a friend. :smile: Thank you! Have a good evening!

She mentioned if I do (Bob’s) windows also and I said no. Long story short before this business my ex partner had a lady who he did for $850 he said. I really want to land that account and have her annually or biannually.

Any tips on landing that account / setting up an estimate? Should I just ask (Taylor) straight up if her friend (Bob) is interested? Or just leave the referral message as I typed out? Thanks!


#2

Face to face is best. Ask her outright for Bob’s location or phone number. Go see Bob in person and take it from there. 850 lady, same thing: visit in person. Phone number or address, without, you,“Got a guy who talked to a guy.” Yes, ask for referrals; five names of people you would recommend me to. Get phone numbers/ or business names/ address etc…contact information. Two cents. Proud of ya. :slightly_smiling_face:


#3

Yes so in person is best. I believe that too because they are less likely to reject you I feel. Thanks bud.


#4

'Welcome. The real pros should chime in later, they’ll have input. I’m still learning too. Am off today because I worked Saturday. Cleaning towels, organizing truck, lurking on window cleaner dot com. Learning lots as I consider adding restoration work…but I WANT MONEY for that. :yum:


#5

Nice so you have a truck for your business? Tell me about your business, would love to know / learn how you run and what size it is.


#6

Reading List:
Window Cleaning Marketing Blueprint / Chris Lambrinides
Profit First / Mike Michalowicz
ENDLESS REFERRALS / Bob Burg
E-Myth Revisited / Michael E. Gerber

“I know enough to be dangerous”


#7

I gave you a call!


#8

Personally, I wouldn’t do this. If I’m reading this right, you want to poach your former partners work? Not ethical in my opinion. Go get your own work, don’t steal someone else’s.


#9

He’s out of the business. He’s doing real estate. He’s out of the business, we’re on good terms. He said do this business with us in mind.


#10

That’s cool. Good to hear.


#11

Glad to hear someone bring up ethics as I just finished a chapter dedicated to this topic in my business class lol.