Hi. How’s everyone doing? Good? Good! lol.
So I’m pretty fresh into being a business owner and today I cleaned a customer’s windows / her office for $120 in two hours work. Didn’t think it was possible. I also booked her for a biannual cleaning so I’ll call her up sometime in October. That’ll be $240 per year for 4 hours work. I’m still fresh so I’m a little upset that I didn’t do some things differently such as ask / offer a 10% referral discount before the job. And make 10 flyers to distribute to her neighbors (The 5 around concept). But you live and learn right?
So I want to message her on Friday to follow up, something like "Hey (Taylor, not her real name) I hope you’re 100% satisfied with your clean windows. Referrals are important and they help keep my prices low. The greatest way to say thank you isn’t by telling me, it’s by telling a friend. Thank you! Have a good evening!
She mentioned if I do (Bob’s) windows also and I said no. Long story short before this business my ex partner had a lady who he did for $850 he said. I really want to land that account and have her annually or biannually.
Any tips on landing that account / setting up an estimate? Should I just ask (Taylor) straight up if her friend (Bob) is interested? Or just leave the referral message as I typed out? Thanks!