Severely scratched

A current customer, a commercial property manager, calls and has been having an issue with a new construction building that the builder had hired out to clean.

Happens to be at two story building, 24 foot ladder work, 28 foot ladder at entryways. Happens to be where we saw a guy suspended from the roof on a bosun chair cleaning a month ago. My contact is frustrated because they just can’t get the job cleaned properly.

I go look and find this.


The issue originally was caulking and sticker rescue still on glass after many attempts.

Easy enough said, I told them that was the least of their concerns. Sent many pictures where almost 75% of all windows and spandral glass was severly scratched, not a little, a lot.

Heard back today, we are hired to reclean for now but $750,000 in glass needs to be replaced.

We signed off on a existing damage waiver, never did one of those, to clean for now until the replacement can begin in 8 months.

ouch! someone just became uninsurable if they didn’t get a waiver.

today on nearly a million dollar home same thing on some of the glass. she had them replace several but not all was wondering why ahe didn’t replace all

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Happy you got the contract to do ccu properly.

It’s so frustrating to see things like that. People taking on a job that they had no business doing in the first place.

I bet their words were “we got this”…

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:scream: I would’ve died on the spot.

Yikes that’s ugly…one might wonder if they even noticed or just decided F it and keep on trucking.

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Glass scratch removal for $325-350K? :money_mouth_face:

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This is why you shouldn’t use a blade on tempered glass.

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Or money says it’s old Castle.

Majority of the scratches are way too deep for removal

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thats insane

Seems like a good opportunity for guys to chime in with safer ways to do CCU and/or limescale/hard water stain removal. What’s the go-to these days to avoid getting scratches like that since so much glass is tempered. Steel wool/copper wool? What chemicals or solutions do you prefer to use, etc? I’m interested in learning more ways to avoid razor blades and potentially sell clients on the fact to we rarely use them.

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There are dozens and dozens of great threads on this topic, try the search function you’ll be amazed what information you find.

I’ll do that. I’ve searched many topics since joining, but that’s not one of them.

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Step 1: if it’s old castle glass - walk away.

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I showed up on a new construct job a few years ago, $250,000 in new Marvin glass.

As my guys were setting up I checked out the windows and said EVERYONE STOP!

The client hired a friend to stain the window frames. He sanded each and every window lol.

Homeboy did NOT have insurance.

We cleaned the windows, but did not use anything that could remotely be considered an abrasive.

My best advice, get yourself a GlassRenu system and make some coin fixing it over the winter.

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That being said, did the guy in the Bosun chair NOT realize he was scratching the hell out of the glass?

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