A customer that I had cleaned his windows 10 days ago, called me today and said that he thought I had scratched up his windows. He recently had new windows put in along the back of his house. He has 5 very large sliding glass door panes with scratches on them. Please look at the photos. When I was done cleaning the glass I didn’t notice any scratches, but they are definitely there now.
I had him sign a waiver appended to the job order saying that he was aware we may have to use abrasives like steel wool or razors to remove debris, and that he would hold us harmless should there by any issues on the glass.
Well, he said he signed that without knowing what he was signing. He wants his new windows replaced. He said he found somewhere on the web where a bronze pad could polish out scratches. Does anyone know anything about that?
I know Glass Renu will remove scratches, but it is very expensive, and there are a lot of scratches on these windows. It might be more expensive to remove them all than to just pay for new windows.
Does anyone have any ideas of what I can do in this situation? Thanks in advance.