I feel really sorry for anyone that buys a Reach-iT product these days. There are 25+ brands of water fed poles in the USA
There is just no reason to subject yourself to the horrible quality. We dropped the product line at the beginning of the year and its been by far the best decision we have ever made.
With that said we sold the product line for five years, so we still do end up fielding about 2 hours worth of reach-it complaints every day.