Made a little more progress today!

I just picked up 5 dry cleaner storefronts ranging from 6 windows to 24. Not big money and they’re a little spread out, but enough money to cover all my monthly expenses. Their cleaner moved to Florida without saying a word so I’m hoping others in their plaza need a cleaner too.

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Get to use my new WFP on Saturday too! Thanks again to @JaredAI for the hookup on the Pure Water system. Don’t know where I’d be without you man!

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That’s how you get it going! “Just give me one, baby!”

Great news and thanks for sharing. :sunglasses:

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Dry cleaners an big money. Dry cleaners an big money. Lol
Well it sounds good.
I do a few dry cleaners for not big money either

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Nice you’ll be surprised how easy it is to get jobs when you develop an eye for it and a positive attitude you’ll right your own ticket.

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That’s great Tommy!

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Leverage that visibility!

Way to go!!

Do a good job, get in with the owner, then get some rack cards made and leave them at every location. People who use dry cleaning are your target market.

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Because exposure is part of your marketing budget. Some say it doesn’t pay much; others say it offers leads towards ones that do. :wink:

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I booked two houses for next week! One for $250 and one for $360 (including screen repair). One customer was referred from a family friend and one saw my truck in traffic.

I have a lot to learn… The original price on the second home was $410 and she was a little shocked. She says, “That’s a lot! Especially since they need to be cleaned more than once per year.” I said, “Well, if you are looking for an annual clean I can knock the price down $50 to $360 and I can schedule outside only touch ups for $5 per window anytime you want.” She says, “Oh, that price includes inside?!” I knocked $50 off to seal the deal and she didn’t know what she was getting for the “High Price” since I had spoken to her husband about all of that before he introduced me to her. A minute later he comes back out. She shows him the price and he says, “Great, how soon can we schedule?”:blush:

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Boom!

Yea, you have to always “tell the whole story” when discussing price. Reiterate all that they are getting for your price.
“That will be $XXX.xx for inside and outside, tracks, screens, screen repair.” You may find yourself moving the big couch, careful ladder placement around difficult landscaping, etc…
Hate to say it but a simple walk up and do is less expensive than a difficult walk up and do.

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Exactly. I made a lot of mistakes, but ultimately I’m getting paid and its still good money. My first mistake was assuming she and her husband were on the same page when it came to what they were asking for. My next mistake was not being confident in the price. My third mistake was not being prepared for the price objection. Finally, I should have explained what was included, even if I thought she already knew, to see if that removed the objection and saving the discount as a last resort instead of first response. I’ll get better at it though.

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Yea, discounts are tough on first cleans. I only offer it for quarterly cleans after the first clean is done.

I just explain that first cleans are always the most work, so I can’t justify charging less - but going forward for a quarterly maintenance clean I can put them on the schedule for 20% less. The worst part of years of buildup is done and out of the way, and saves them money per clean. If they wait 6 months or a year - full price.

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Providing ANY service to a married couple that they will both agree on is an art and a skill.

When I worked in the paint department the husband would always ask
"What type and color of paint do you recommended for this project?"

Me “I recommend that you get exactly what your wife wants.”

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Great to hear. Going forward have whats included on sheet ( Invoice ) and read off all that is included before you even say price. This way you built the value of the sticker price.

After the walkthrough

Ok (insert name) I have the est ready and.

Read off things you’ll be doing for them and make sure to make it a value deal just in the wording

We will be doing
X
Y
And that also includes
Z
Z
Z
all that is included in the price of (insert the happy feeling fee)

CONGRATS on the 2 jobs picked up now rinse and do it again but double.

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P.S. don’t knock yourself over the discount we all do it well us newbies cause its still a learning curve. The important thing is you got the job and you can learn from each one. And they the homeowner might give you more work cause they like you treated them good.

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A line that Ive found useful is:

I totally understand that price is a consideration, (acknowledgement), however, it’s not the only consideration. (setup)

You also want to consider quality, customer service, and value, which is what you’re getting with our company. (Education, expectations)

Let me explain what this estimate includes… (taking time with the customer).

Then take it item by item, ex "All work is inside and out. You have 20 double hung at this price, comes out to… "etc etc

It is just reps man and I still get nervous. Doesnt mean you did a poor job and there will always be another opportunity to improve sales technique, just like with your squeegee.

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Btw, I did an estimate once for 700 and when the lady looked at it, she asked, “Is that just for outside?”

My heart sank.

“No. That’s for everything.”

Should have been about 2000. 90+ windows, all divided and screens. Took me two days.

Additionally, my alternator went in her driveway, had to get my car towed out of her driveway. I had no cell service in her posh country town, so I had to use her home phone.

Like they used to say in my Junior High, “Em-BA-ra-Ssing!”