I can’t be the only one.
4 of the 5 orders I have placed with this company resulted in an item being left out.
The first time was when I purchased an entire sectional ladder kit. They didn’t provide the stand off bars that were supposed to be included with the order. When I contacted them about it, they couldn’t provide ANY information on when I would receive it or what had even happened. They basically told me “It was the manufacturer’s problem”.
Two more orders had smaller items missing such as hose fittings or razorblades.
Then my newest order was 6 small items. They shipped everything out in 4 different orders, from all different carriers, and with invalid tracking numbers. Once again, I didn’t receive one of the items. When I contacted them this time, a representative told me “We were waiting on a shipment for the item”. I check the website, it says in stock, so I mention it to her. Then she says it shipped out first thing this morning? Yet I didn’t receive any email confirmation like I did with the other items. Leads me to believe it was once again forgotten.
Based on an 80% failure rate to fully complete my orders the first try, I figure I can’t be the only one having these problems. I don’t see it talked about it much, but is anyone else having issues with them? This will definitely be my final order.