I do not agree with that at all. Giving a time frame only allows the employees to be lazy on being on time. If you set a time they should already plan on leaving with more than enough time in advance. Traffic times and 15 minutes prior to the job give a customer a sense of importance. Not oh hey we’ll be there between 8am to 9am like the cable company. I bet the employees still will show up after 9am even with that grace period. The cable company’s on average show up when ever they feel like which of unprofessional. If a employee can’t show up on the right time then show them to the unemployment line.
Solo seems to work best in my opinion as well. I personally would give out a generous 3 strike warning to each individual employee. After that to save money make one an example and cut his work down to 2 or so days of work. Make it clear to the others that being late will no longer be tolerated. Guarantee the employee with look for another job with the cut work and it saves you on paying out unemployment with the state. 
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The one man crew has always been the most efficient. I know a carpet cleaner who runs fifteen truck mounted units and has one for each guy because he looses money sending guys out together on the same truck.
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I always An will always give a time frame.
First job between 8:00 - 8:30.
Second job has a 2 hour gap.
Between 10-12 11:0-1:00. An so on.
I’ve worked for many of guys An also a carpet cleaning company back in the day it’s the way everyone did it.
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I see your point and I can agree on both ways.
I’ve experienced both and no customers have complained about the window. Even a half hour time frame is nice.
It’s just as professional because you communicated clearly to the customer and you can’t always be on time. There’s accidents, weather, forgfetting tools…etc…
If there’s no time frame, then absolutely there should be repercussions.
I also suggested to him, to let the customers know about the time frame(say 8-8:30,9) BUT to tell the employee to be there for 8.
If the guy does good work, there’s ways around things. A business can succeed with out having people at places at exact times.
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They get to take it home… good.
But if they are late, then they get 30 day suspension of being able to take vehicle home. Which means they will have to drive their own pov to the shop to pick up company vehicle, and drop off company vehicle in the afternoon.
That usually works, or weeds them out.
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To a point that is true, if you have an employee who is a great worker but shows up late, I am extremly willing to see what the issue is. Helping him is not an extensive effort, shows them they are valuable to the company and that your hope is to help resolve the tardiness issue and get on the correct track.
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Exactly. If being late is the only issue then it is probably worth trying to help the employee. If there are 10 other issues in addition to being late… time to fire them.
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Valid points if he is worth the effort , then who’s to say it’s wrong.
Never said one way was right or wrong, just another option is all.
There is no right or wrong way to operate, every business is different to a point.
Do what works for you but keeping an open mind, be willing to learn new techniques, methods and failing sometimes always helps figure things out.
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unless it is a really big job, as in it will take 2 guys all day, I, too, have found it to be more efficient to work solo.
Put gps in the trucks and dock pay
