If you’re not communicating with the decision maker, then you’re not selling.
Get as much contact info as you can before offering the bid. If they use a property manager, ask for their card. If it’s up to the DM, ask for their name and contact info. Then reach out to the person who can actually hire you and keep following up.
And I wouldn’t just go in with your sells pitch, ask them how they are doing, introduce yourself and ask if they have someone cleaning the windows already, yes: well would you mind if I leave my card with an estimate? If they ever stop showing up or you become dissatisfied with their work just give me a call(bc people stop coming to stores all the time) and if no, they don’t have anyone kind of the same thing ask if you can leave an estimate or get you in contact with the right person to submit one. Try to make them laugh. That’s really important to.
I probably wouldnt tell jokes lol just be natural. If their windows are really bad and you can tell they are warming up to you, you can poke a little fun at it, that sort of thing
Also, how many did you stop at? Some say you should expect 99 no’s for every yes. Plus, follow-up is very important. Call them a day or two later if you didn’t get an immediate answer.
When you get to the selling, remember each sale has 3 fundamental steps
1.)Establish rapport
Get them to like you. If you ask them questions that allow them to talk about themselves they will like you better, and you will have more information to use as ammunition for overcoming potential objections
2.)Build value
They need to see how your service will benefit them. If they claim to have the staff clean their windows, but the windows are dirty, you can tactfully point out the poor condition and offer to improve it with regular maintenance. Explain that shabby looking windows make a poor impression on customers, and for very little money compared to their other operating costs you can make sure every customer is greeted with a clean storefront.
3.)Ask for the sale. Sounds simple but a lot of people forget it or leave it out. All you have to do is ask a yes or no question. "For only $X I’ll keep your place looking tip top. Is that something you would like?"
These are the most basic steps, and each one builds on the last. Don’t stress about overcoming objections yet, focus on making your presentation as effective as possible. The better you perform steps 1 and 2, the fewer rejections/objections you will get at step 3.
I would ask if they knew when the Gm or owner would be in, if they don’t know, then go back the opposite time you were there e.g. Go in evening, try the morning.
Basically, don’t give them an option to so no, but don’t force them. “Ok, well here’s my card, my estimate is XX inside/out, I’m in the area Tuesday and Friday next week, what would be a good time to get these windows looking great for you?”
Don’t be pushy like a mall kiosk person, but don’t be a “here’s my card, bye” type.
P.s I’m not a pro, I just say what I would like to say in the real world, but I’m really too chicken ATM to do sell:p
Aldreth, you know this deep in your heart: if you are chicken right now, you’ll be chicken tomorrow…and a month from now. And forever. JUST DO IT. Get out there and do it. You just need to get started. The only way to overcome your fears is to face them. Only then will you see that it’s not so bad. No one’s gonna pull a gun (hopefully ). It’s prime time right now. Every day you aren’t going out there, you’re depriving yourself of money. In fact, stop reading this message and just go now!
P.S. When you really don’t wanna do something, just do baby steps. You’re suggestion is sensible, but it could still be simpler. Maybe just do the “here’s my card, bye” for now until you are comfortable. Anything to get some momentum on your side. Ok, now go!
I know you can do this! I hadn’t cleaned windows yesterday in almost 7 years, of course I was freaked out, what is better? Stay in a nice AC/Heated call center or hunt my prey down and kill it?
Seems like your wasting too much time to me. Get in, make the sale or get out and move on.
Dont pre write ur quote.
Dont ask for the manager.
Introduce urself handing the clerk ur card.
Ask if they have anyone doing windows.
They will either say “mgr isn’t there”, or "let me get mgr"
If mgr not there, ask for card back and say, "let me leave you a quote, they will prob want that."
Write quote on back. Thank them, leave.
If mgr there, same thing… “just 20$ for in and out” as u hand the card back to mgr. He looks at card and asks, “is that all?” “Yep thats it! Pretty good right?!”
I close nearly 1/4 … but im pretty good at sales. Expect 1/10. So get in, and get out because it becomes a numbers game.
). It’s prime time right now. Every day you aren’t going out there, you’re depriving yourself of money. In fact, stop reading this message and just go now!
