Hands off

It appears that “Eric Bland” is a hands-off topic. But the reality is that it did show how NOT to conduct Customer Service.

Be judicious in who you follow on Youtube or in general.

  • Nobody is perfect and the customer gets to benefit from how you treat that opportunity.
  • Always stay professional even when the customer isn’t; your next customer may be watching how you handle it.
  • Honesty comes after diplomacy.
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