I had booked this appointment earlier this week and I thought this customer would be fine. She was so happy to receive my flier because she had no idea how to get a window cleaner. (note to self, FLIERS WORK SWELL)
So I arrive this morning, explain that I’ll be doing all the interiors first then later on when the temperature is kinder I will complete the exteriors. “Fine” she replies, all smiles.
I start cleaning the windows in my usual manner, top floor front to back then the basement. This lady is sneaking behind my route checking everything and keeps asking me “you did these ones yet?” Yes I explain, but you’ll notice more once the exteriors are complete. One room after another she is following me and pointing out dirt or spots. I keep going back and showing her how the dirt is on the outside. I’m 95% done with the interiors and she’s still on my case. I tell her she won’t get the ‘wow’ factor until I’m done everything. “good, cause I don’t see any improvement at all so far”.
I could tell you that her sliding glass doors were almost opaque with dirt before I hit them, I could tell you that I had to scrape off all kinds of crap the grandchildren smeared all over the place, basically I could tell you that no one has had a beautiful view through these windows in several years. But this lady is too much and her comments are all I can think about for the entire job.
After everything was done, she says, “well I guess you did your best”. I just smiled back at her as I accepted the payment because I really didn’t know what to say at this point. I’m so used to the opposite response from customers. I even took close to an hour longer triple checking my work because I didn’t want to hear any more comments from her.