FD and customer service

After all the discussion as of late on being proactive in the fight against FD I have something positive to report.
I got a call from Lance out in AZ who was w/ one of his customers who was contemplating new windows. Fortunately she asked Lance for his opinion (smart consumer you’ve got there Lance;)). Lance put me on speaker phone so she could get my opinion about Cardinal glass. He had already educated her on the issues and I was able to give my thoughts on the crap that Cardinal puts out. I also recommended PPG or Guardian as much better options for tempered windows.
As always I still say get the waiver signed because anyone can have an off day.
I want to thank Lance for the opportunity to help. I also think it speaks to his professionalism that the customer asked him about the new purchase. Well done, Lance!

I did a quote today for a new construction home that has some paint and stucco on some of the windows. Certainly I will have to blade them to get them clean. I have my waiver ready with FD info sheet to present to the customer. (I bid on it without the customer there as it was easy access to do so.) I alerted them there was some paint and stucco on the glass, and that I ran across some existing minor scratches on a couple of the windows I told them about too. If nothing else for THIS reason alone I will have the waiver signed. When I show up for the job I will present the FD info sheet and waiver for them to sign. Of course I do not know if FD will be a problem with these windows until I do a test area in an inconspicuous area of the glass. If there is - my intent to just clean the glass and any paint, etc. will have to stay. Any thoughts, suggestions, or comments? I have been in business a little over a year and have not used a FD waiver before with no issues. But reading some here and seeing glass with pre existing scratches in a couple of spots I feel it important for me to do so.

Don’t bother w/ a “test”. It won’t tell you anything. There can be FD on the glass and in most cases you won’t know it’s there. Especially since there is paint and other debris on the glass. Any testing should be done by the manufacturer, supplier, or builder. Not the window cleaner. Just get the waiver signed and clean the glass.

Amen!

I’ve been driving around to new construction jobs today and giving the job-site foremans the MWCoA report on fabricating debris. I try to explain it to them until their eyes start to glass over, then I tell them that I would be happy to give them a construction clean-up bid and they say that would be great when the job is ready. Hopefully the flyers get read instead of discarded, but more importantly I hope my card stays with them!:slight_smile:

What is this FD? as ive never heard of it unless its something different here in the uk lol

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Fabricating debris. Google it and you’ll lean what you need to know.

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