What do you guys focus on with training?
Do you jump straight into training on the job, or do you have Orientation?
I’m just looking to figure out how to better structure the onboarding process.
1.Teach them to fan glass
2.Double butterfly
3.Catch water underneath squeegee
Etc.
Just trying to figure out top priorities to teach employees so that less time is wasted in the training process.
We have an on-boarding website with our training materials, and some videos. There’s about 20 hours of safety training. They have a checklist they keep up to date, so we know where they’re at.
Then, about 4 hours in the shop.
Finally then they head for the field.
First few days paired with expierenced guy on basic conventional, ground floor. Then a WFP day. We don’t focus on technique until about the second full week in the field.
We developed a whole training program this winter, 50% videos / 50% hands on.
As I was recording the videos I realized that I was really just reading the employee manual on camera and probably boring the hell out of the new guys. Our goal is to keep them engaged so they actually want to be there.
Now, we’re looking at a 20 minute orientation video and hands on from there. We have plenty of glass at our office, then if and when they “get it” we will take them to our private community club to handle the trickier aspects, such as ladder work, high interiors, etc.
@Mulchtank I would be incredibly interested to see that! This was my initial goal, but I keep second guessing myself on actually pulling the trigger on a website for it.
I developed an employee portal this winter that covers everything from SDS sheets to time off requests to photo contests. Maybe we could trade notes?
ditto.
I already have this too with my business. Just no video content yet.
It is separate, but linked to our employee intranet site. The screenshots are from ipad, looks better on desktop! As new employees complete training modules or earn certifications, it is linked to our safety training matrix, which Can be viewed by our larger customers. That way, they can always see most current certifications and training for each tech; some require this kind of access. For each company form or manual they have to review, they then sign an electronic acknowledgement(second screenshot)
It works great- and I had nothing to do with it, lol. My wife built the whole system. Email me if you’d like more info: [email protected]
The tests are are electronic forms, so they get graded automatically. For outside training resources, like OSHA 10 & 30, ATSSA, etc, there is a page providing links and instructions on how to do it.
They also have to review and practice filling out all internal company electronic forms, then acknowledge. It makes it easier once they’re in the field, as they’ve seen everything before.
Love what you all are doing.
Acknowledged a year ago our training process is beyond pathetic and know the answer is what you all have done or started.
Congrats.
