What are your thoughts on residential customers who walk you around their house and say “I want this one, this one, this one cleaned, not that one, I can reach those 3. I want that one there cleaned, not the lower ones I can reach those. And that one there.”?
Recently had THREE customers in a ROW call us for a quote and upon arrival they all only wanted their very highest windows done, anything they could reach they didn’t want us to do. These were BIG homes too so we were hoping to get these contracts because they had so many windows. However they only wanted a select few done.
This was the first time we’ve ever experienced this for residential. Wasn’t sure how to react, but we charged an extra amount for the picky-and-choosiness and landed two of the three. We have decided not to take on any more of these in the future. We come and do all the windows (either all exterior or all interior and exterior) or we don’t come.
I feel like this makes sense. What do you guys think?