Customer Factor is great but not perfect. The look and feel of it is a little behind the times and updates are fairly slow to release but otherwise it does pretty much everything you need.
If I could change things, the scheduling and the job tracking would be first on the list. Since we do high rise and much larger projects, the calendar lay out is just very difficult to read at a glance. We used clockshark for a while for scheduling and the layout was amazing. The app sucked but the calendar was great. drag and drop scheduling, easy assigning to employees, and easy to read at a glance views.
Job tracking on larger, multi-day projects is difficult right now too. Essentially there’s no easy way to add notes on what was completed each day. So we’re doing it with pen and paper and that’s messy. If there was a feature to have the employees add a note into the system before being able to clock out (preferably a form to fill out) it would make life so much easier.
On that note, clocking in and out has always been an issue. Automatic reminders from the system would be amazing.
Service Auto Pilot has a ton of features and customizability but it has a steep learning curve and is also (or was when we used it) pretty out dated in the look and feel.
Would love to discuss more if you care to PM. I’ve been looking for the perfect software for years.