Hey from now on whenever you see tbh, try to not think of two bums hugging. Tbh this entire thread makes feel like I just saw two bums hugging, ashamed, dirty, and a little excited!
Tbh, I’m only kidding about being ashamed to watch bums hug.
Sent from my iPhone using Tapatalk
If its standing out that you want, a sweet avatar wouldn’t hurt. I hear clowns are in.
We do not advise anyone to change or alter their policy. We tell you what the client requires and it is up to you to decide if you want to follow that. You see this as pointless but this does help the client and is very useful to them. The value for you is that you would be able to work with many more clients with us than if you did not enroll with us.
I am and agent (and joined just to post this), and would like to address several of the things that CD “representative” claimed.
They work with the agent to make the process easier. I would send the certificate in, 2 weeks later the customer would call back and say it wasn’t accepted. I would call CD and be told there was ONLY one mistake and if I fixed that ONE mistake it would be fine. I would fix that one mistake, send it in, it would be denied… and I would be told the whole “one mistake” again… We would repeat this process usually 3 times. I am not sure how this counts as “making the process easier”. (and the mistakes usually had to do with their OCR)
The claim the problem lies with the agent. I have cut and pasted the exact text from CD, only to have it denied. Then I am provided with new text that was entirely different from the original text I was given. I am unsure how that would be my fault. Sure seems like CD provided me the incorrect text (happened today, again).
They claim they work to ensure proper coverage. This is totally bogus. I had a situation where every coverage required was met, and proven. But, do to computer issues, they would not approve it because it was not on the correct piece of paper. I eventually fought my way all the way to the management company, sent them directly what I had (since CD was unhelpful)… and it was immediately approved, with the person wondering why there was an issue in the first place.
“The client makes the requirements” Now I can’t say for sure this one is false, but I can say a client of mine had been working at a property for years (7+), with no additional requirement other than a standard COI (no additional insured, not special verbiage). Then suddenly the switch to CD, and they need specific additional insured forms, and a book written on the COI.
“Calls are returned with in 24 hours” - HA! Maybe that is policy, but it doesn’t happen. I will go a week plus and not get an email back, (when I am “working with them (see #1)” to get client issues resolved. and I think I have maybe been called back twice.
I think the core of CD’s problem is they seem to misunderstand who the client is. The client is the person who PAYS you. Per a previous CD post in this thread, (the one where they state they transfer the costs) the management companies don’t pay for the service, the vendors/contractors do. That makes the vendors/contractors the client, yet they are not treated and such and are not referred to in that way (per this thread).
I will address each of your points.
In almost all cases when you send a corrected certificate something else fails that was not on the previous certificate. If the certificate was sent to us correct to begin with there old be no problem.
Same as above
Our job is to enforce the requirements of the client
Many clients do not monitor the insurance so vendors are not in compliance but still work for the client. They hire us to monitor that.
Calls are returned within 24 hours.
Karriah, name some of you issues. Most likely they don’t have anything to do with us.
Well, that settles it then. Everyone of these other people with specific, detailed complaints is wrong because you say so.
[MENTION=5875]Tony C[/MENTION]
ha!
I don’t get why CD cannot make a post with out typos. Are they not located in America? Or is CD some uneducated fool that has found a way to make money?
I stand by my idea that @Compliancedepot is really a frustrated contractor posing as a CD rep, bringing their slimy practices and attitudes out into the open, and ensuring that this thread stays at the top of Google. It seems to be working 
And to display this level of commitment to his/her cause, they must have gotten burned by CD pretty bad. Kudos to their ingenuity.
Please note, there was no denial that their “clients” do not pay them. So, in short you, the contractor / vendor are paying them to hassle you, while the people they “work for” do not.
I send certificates and endorsements to several other compliance companies. Those companies provide accurate information, respond promptly to to calls. You don’t see entire websites devoted to “registry monitoring insurance services scam.” Makes you think.
I have the joy of calling CD today. I will probably lose my temper (again). I have trying to get a certificate completed for 3 weeks. Each time I send it in, I am told it is wrong, and I am sent something totally different from what I was sent before. I just received my 3rd set of totally different documentation they are requiring.
This thread is really starting to rank high… Will it beat out Compliance Depots own website ?
Update: As expected, despite repeated assurances that the documentation they sent me would solve all the problems… and make my customer compliant, it did not. I cut and pasted, everything as they said, verified with the POC before sending it. It was declined. After a 1.5 hour long conversation with a “supervisor” I was told I didn’t provide the forms they didn’t ask for… So, I provided those forms… which were declined. So, now it is back to the insurance company to start the whole process over with the new documentation I was provided today.
[MENTION=11775]rlgv[/MENTION]
I am almost sure you are not telling the whole store. The reason you were not approved is because your agent did not supply the correct documentation required by the client.
This thread is far too bizarre and entertaining to put in The Fridge
[MENTION=11061]Compliancedepot[/MENTION] in post #152 you will see rglv’s first post in which he states he is an AGENT that is having these troubles, and he only joined after finding this thread I assume through a google search.
This space for rent!
No, Compliance Depot is right. I am not telling the whole story. I was trying to be brief. This whole event started when the verbiage changed. CD opted not to inform anyone of that change. Rather my customer logged into CD’s site to discover they were “not in compliance.” They immediately called and were told that the verbiage had changed, and that was all. Of course, in typical CD fashion, that was not all.
In addition to that change, we later found out that a particular signature box needed to be signed (from a coverage perspective it did not). CD told me, I should sign it and send it right back to them. Having grown not to trust anything from CD, I called the insurance company I represent. Had I signed the box, I would have been violating the terms of the contract I have with the insurance company. Good thing I didn’t listen to CD. Further, due to software limitations, there is no way to get a signature in that box, short of knocking on the president of the companys door (not going to happen).
In addition, they are requesting a full print of a particular form. Once again, the software is not able to print that form separate from the policy. So, when I submit the text from the declarations page of the policy, and the text is correct, it still gets turned down because it isn’t separate.
The frustrating thing, there is no question that the required coverages are in place. There is no question the coverages have been demonstrated. But, because it is not on the paper that CD wants, there is nothing we can do.
We have on last thing to try to get my client approved, but they have already told me if it does not work, they are going to drop that property.
Regarding he verbiage change, if the client allows enough time then we send notices to all the vendors and agents. Usually there is a 30 day window to accept the old verbiage.
Regarding the signature, by law the endorsement or waiver is not valid without a signature. You were not violating any contracts.
Again, the client sets the rules. We enforce the clients’ requirements. We only require verbiage and forms they require.
I swear, this thread reads like a scene from Office Space![INDENT=2][B]
“Sooo, what would you say… you DO here?!?”
[/B][/INDENT]
[INDENT=2]
[/INDENT]
[INDENT=2]
[/INDENT]
Nobody cares. I hope the fact that this thread is #2 in the Google results for “Compliance Depot” really either changes your practices or puts a hurting on your scam.
