Always complaining about the price

Yes

Did this job today. The lady was impressed and said the screen door never worked that good. Sold her another $89 worth of screen repairs for the other windows. :wink:

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Thats great Garry!

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Saw this about price complainers. Good read.

When asked to lower your price or asking someone to lower their price, remember this.

A customer asked me how much I would charge to paint his two story foyer.

My reply: $1500

His reply: WOW, just to paint a couple walls? Why so much?

My reply: Well, this estimate also includes for the non productive factors.

He questioned: What is nonproductive factors?"

My reply: Just the usually things like taxes, insurance, rent, fuel etc, etc.

I asked: How much do you think it should cost?

He responded matter-of-factly: Around $800 at the mostā€¦ Itā€™s just painting and a fairly simple job right?

I calmly said: Okay sir, for $800 I invite you to do it yourself.

He said: Butā€¦ I donā€™t know how to.

I replied: Okay, for $800 Iā€™ll teach you. So besides saving you $700, youā€™ll get the knowledge for the next time.

It seemed right to him and he agreed.

I continued: To get started you will need tools, drops, ladders, scaffolds, brushes, poles etcā€¦

He said: But I donā€™t have all this type of equipment and I canā€™t afford to buy all of these things just to paint my foyer.

I offered: Okay then, for an additional $200 Iā€™ll rent my equipment to you.

Okay, he says. !

I replied: So on Tuesday I will be available to start teaching you.

He said: But I canā€™t on Tuesday I only have time today.

I said: Iā€™m sorry sir, but Tuesday is the only day this week that I will be available to teach and rent you my equipment. The rest of the week is already scheduled for other customers.

He exclaimed frustrated: Damn! That means I gotta rearrange my schedule and sacrifice my whole Tuesday?!

I said: That is correct sir!

I will also provide you with a list of all the materials you will need to go to the store and purchase for this job.

Also, loading of the van for your job will take place Tuesday morning around 6am. After the project is complete, all equipment and tools need to be cleaned and reloaded back onto the van.

He asked in disbelief: At 6am???

Nope! Way too early for me! So much work just to do a little bit of painting!

You know what, Iā€™ve been doing some serious thinking and Iā€™ve decided that it would be best if you just went ahead and did the job for me. $1500 seems fair now and Iā€™d rather it be done right by true professionals.!

The moral of the story for any buyer:
When you hire a professional to do a job, youā€™re not only paying for the labor and material being used. It also includes:

Knowledge

Experience

Tools

Services

Punctuality

Accountability

Professionalism

Accuracy

Guarantee

Sacrifices

Safety and security

No one can denigrate other peopleā€™s work by judging prices. Only by knowing all the elements necessary to complete a certain project can you estimate the true cost.

Copy and Share this everywhere to support craftsmen and entrepreneurs of all types. (Story credits go to Michael Reese)

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@Garry this is one of the best posts Iā€™ve seen on here. Covers all the aspects I believe of our value proposition!

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Where is Chad been ? Guys got to be a millionaire by now :rofl:
All those raises ! Living the dream :thought_balloon:
Worlds richest window cleaner.
There arenā€™t many millionaire window cleaners , but chad is one of them. :+1::star:

Hey Garry. I am definitely not a millionaire. Lol.

Hope you and your family had a Happy Thanksgiving!
How have you been doing?

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Happy Thanksgiving as well. Been doing okay considering the turn down from the lock down. First week in October finally opened back up and business has been great. Hurricane Eta came through and flooded my Florida room with 4 inches of water. This weekend I get to repair the drywall that I cut out. Luckily that room is a step down from the rest of the house so only that room was affected. Could have been so much worse. Schedule is filling up so I am loving that! Meanwhile I am stuffed to the brim as my cousin is a great cook and we get to go there for holiday dinner. My job was to bring a Village Inn pie! Yea! Lucky me! lol

Glad work is picking up for you. Sorry to hear about your house flooding. I know that must be frustrating.

Thanks for bringing back this thread. My expenses go up every year, so I have to increase my prices. Most customers understand.

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