I say keep cleaning, keep smiling, keep cashing her checks until she stops writing them…unless it really does bug you. The beauty is, it’s your call, your business. you set the prices for your service and get to decide how much bitching and complaining is too much…
2 Likes
I have two voices in my head.
One keeps telling me drop her. I am tired of hearing her complain. Chad you have a waiting list. It will be easy to replace her. Just tell her you are downsizing.
The other voice says…Try to keep her. You know she has the money. She has been a client for 8 years. Ignore the complaining about the price.
I will see which voice is louder on Monday! As of now, I am thinking of dropping her. @Skipper
1 Like
Lets us know how it goes Chad!
but it is about price, it’s about price for you and it’s about price for her, I doubt you’ve increased the value by 4%, rather 4% sound suspiciously like a cost of living increase, be honest.
whats does chasing cheap got to do with a company policy?
I never said raising prices was bad, I encouraged it on this and other threads.
I just said hiding behind a so called policy as your excuse for increasing prices doesn’t hold weight in a customers eyes when you are a one person business. You tell them why you increase prices, because your costs go up every year also - not just cos it’s policy.
When it comes to value to the customer - cost isn;t a value.
your rapport, work ethic and quality is your value - thats why you stay away from price talk, to remind the customer why they are with you.
If it was just about price, you’d lose out… on price, especially people like Bruce and Chad.
I will. Thanks Steve.
I know it will work out.
Thanks man!
I Forgot…I just looked at my notes for tomorrow. She has an appt at 9am. She will pay me before she leaves in case I finish before she gets back. I would have much rather talked to her after I was finished.
I will just be honest with her about how my costs go up every year. Supplies, business insurance, etc. I have to go up 4% because my expenses increase every year. If she doesn’t see the value in keeping me, it’s all good. We will both go our separate ways. No hard feelings at all.
How about a late payment policy … Can I bloody well have one of those . Or do I need an army to inforce it 
1 Like
Do as you wish… but if your customer decides to pay late (or not at all), you cant do anything about it, unless your willing to pursue it legally.
So of course you can send the boys round to sort them out if you wish 
I think you mossed my point, the 4% it IS about price, as chad pointed out a few posts after yours, the price goes up 4% because his expenses go up each year NOT because he has since added 4% more rapport or 4% more work ethic or 4% more cleaner glass.
Of course it’s a company policy. Just like yearly raise , cancellation policy an so forth
Gots to have polices Mate 
And what’s good for one will be good for all
2 Likes
I have a “No tool loaner” policy. Had one customer ask me for my brush and a rag so she could go in front of me and wipe out the tracks. Right. Go to the garage for a tune up and ask for a wrench so you can do your own oil change. People.
2 Likes
You say your costs go up every year, except gas is 1/2 to 2/3 less than a high a couple years ago and insurance has flat lined. I also think some supplies and rubber is cheaper than last year.
Everything went really well. Gave her the invoice. She said…You went up again or is this the same price from last year? I told her that I go up 4% each year. She said she understands. i was shocked that she did not complain!
Thanks everyone for the advice!
7 Likes
Quote I did today and the customer said - “I have to tell you, I’ve had window cleaners before and your prices are higher.” I responded with - “I’m not the most expensive nor the cheapest, and I don’t want to be; my prices are in the middle and reflect my level of service.” She said - “I understand, you have to do what works for your situation.” She booked for Monday. 
5 Likes
